Documentation
Everything you need to know about using Gravity Rail effectively
Getting Started
Getting Started
Get your workspace set up and start building automated workflows with AI assistance.
Core Features
Chats
Manage conversations across web, SMS, voice, and email channels.
Automation
Build automated workflows, event-triggered actions, and scheduled tasks.
People
Manage members, roles, and AI agents in your workspace.
Abilities
Give your AI agents capabilities like web search, calendar booking, and file access.
Automation & Scheduling
Journeys
Build multi-step care programs that guide members through onboarding, treatment plans, and engagement sequences.
Integrations & API
App Connections
Connect external services like HubSpot, Salesforce, Slack, and Discord to sync data and extend your workspace.
Developer
Developer tools, API access, webhooks, and integrations for extending your workspace.
Additional Guides
Account & Security
Manage your account profile, login methods, and security settings.
Organizations
Manage your organization, members, and workspaces.
SSO Setup
Configure Single Sign-On (SSO) with Google Workspace for your organization.
Knowledge
Store and manage structured data, files, labels, and calendars in your workspace.
Channels
Connect with people across phone, email, web, Discord, Slack, and more.
Workspace Settings
Configure workspace defaults for business hours, escalation, messaging, and data export.
Workspace Manager
Configure your workspace through natural conversation with your AI agent.
Tutorials
Step-by-step guides for common workflows and use cases in Gravity Rail.
Send an HTML Email Campaign with AI-Powered Reply HandlingBuild Your First Workflow — Appointment ReminderBuild an AI-Powered Knowledge Base from Your Document LibraryCreate a Conversational Form — Patient IntakeSet Up a Knowledge Base — FAQ Assistant with RAGConnect to Your EHR — Build an MCP ServerRisk Assessment & Escalation — PHQ-9 ScreeningVoice Call Assistant — Phone-Based Receptionist
Read Guide →Updates
Release Notes
Latest updates and improvements to Gravity Rail