Patient and Member Engagement You Own.
Build, operate, and improve AI-powered engagement across voice, SMS, email, and web. Your workflows, your protocols, your control.
Build it. Run it. Make it better.
Gravity Rail gives your team one place to create and operate patient and member engagement, without turning every new workflow into an engineering project or another point solution.
One platform. Every engagement motion.
Reach your population when you need to.
Run coordinated outreach across voice, SMS, email, and web for enrollment, scheduling, care gaps, follow-up, re-engagement, and more.
Every response moves the workflow forward. Exceptions reach your team instead of creating another queue.
Drive people to action →One front door for incoming work.
Send calls, faxes, emails, messages, and web requests through Gravity Rail. Run the matching workflow, resolve what it can, and hand off the rest with context.
Handle incoming work →Every conversation makes the operation smarter.
See where members get stuck, what they keep asking, where workflows break down, and what your team is doing manually.
Gravity Rail surfaces opportunities to improve the workflow. Your team decides what changes.
I found three gaps worth reviewing:
- Medication cost questionsNo approved answer is attached
- Follow-up stops after the third attemptNo human task is created
- Replies arrive outside the send windowReview the Journey timing
Build on a solution that fits your team.
Each one is a Bundle you can install in your workspace.
- 3 × Email
- 4 × Label
- Check
- Wait 1 day
Care coordination
Acknowledge open coordination requests by email, check each request again after one day, and label the requests that need follow-up.
Explore solution- 3 × Label
- 2 × Email
- Check
- Wait 7 days
Heart health check‑ins
Label Members who asked for a callback and send a program check-in to Members who did not, with one recheck after seven days. A Form and a draft Journey.
Explore solution- 2 × Email
- Check
- Label
Member enrollment
Collect a Member's intake details in a conversation, then email onboarding next steps when your team marks the enrollment Ready.
Explore solution- 2 × Email
- Label
- Check
- Wait 3 days
Member re‑engagement
Invite Members recorded as Inactive to reconnect by email, then check once more after three days. A Form and a draft Journey for outreach teams.
Explore solution- 2 × Email
- 3 × Label
- Check
- Wait 3 days
Recovery check‑ins
Label Members who asked for appointment help and send a recovery check-in to Members who did not, with one recheck after three days.
Explore solution- 2 × Label
Treatment adherence support
Label Members who asked for support and send a care-plan check-in to Members who did not. A Form and a draft Journey for care teams.
Explore solutionYou own the protocols.
Your workflows should become an asset, not another vendor dependency.
Clone them. Adapt them. Expand them across channels. White-label them. Connect them to your systems. Take them with you.
The intelligence your team builds stays yours.
Autonomous where it should be. Human where it matters.
Decide what agents can answer, what they can do, when they should stop, and who takes over.
Test before launch. Define approved actions. Control access. Review conversations and actions after the fact.
Explore Trust & Security- Human handoffs with full context
- Role-based access
- Approved actions only
- Pre-launch testing
- Conversation and action history
Bring us the workflow your team cannot keep up with.
Start with one painful engagement motion. Get it working. Then build from there.
or email us at sales@gravityrail.com