Patient and Member Engagement You Own.
Build, operate, and improve AI-powered engagement across voice, SMS, email, and web. Your workflows, your protocols, your control.
Build it. Run it. Make it better.
Gravity Rail gives your team one place to create and operate patient and member engagement, without turning every new workflow into an engineering project or another point solution.
One platform. Every engagement motion.
Reach your population when you need to.
Run coordinated outreach across voice, SMS, email, and web for enrollment, scheduling, care gaps, follow-up, re-engagement, and more.
Every response moves the workflow forward. Exceptions reach your team instead of creating another queue.
Drive people to action →One front door for incoming work.
Send calls, faxes, emails, messages, and web requests through Gravity Rail. Run the matching workflow, resolve what it can, and hand off the rest with context.
Handle incoming work →Every conversation makes the operation smarter.
See where members get stuck, what they keep asking, where workflows break down, and what your team is doing manually.
Gravity Rail surfaces opportunities to improve the workflow. Your team decides what changes.
I found three gaps worth reviewing:
- Medication cost questionsNo approved answer is attached
- Follow-up stops after the third attemptNo human task is created
- Replies arrive outside the send windowReview the Journey timing
Build on a Journey that fits your team.
Free templates for enrollment, re-engagement, and ongoing care coordination. Install a draft, then make it yours.
Drive to Action
Turn an outreach backlog into completed member actions.
Explore solution Care teamsTriage
Route incoming requests to the right next step.
Explore solution Enrollment teamsMember enrollment
Send onboarding details when a recorded enrollment becomes ready.
Explore solution Engagement teamsMember re-engagement
Invite recorded inactive Members and check once more before a follow-up.
Explore solution Care teamsTreatment adherence support
Separate recorded support requests from a care-plan check-in.
Explore solution Program coordinatorsHeart health check-ins
Check callback requests for Members already in a heart health program.
Explore solution Rehabilitation teamsRecovery check-ins
Offer a neutral check-in while identifying requests for appointment help.
Explore solution Care coordinatorsCare coordination
Check a recorded request state and mark follow-up for a monitored team process.
Explore solutionYou own the protocols.
Your workflows should become an asset, not another vendor dependency.
Clone them. Adapt them. Expand them across channels. White-label them. Connect them to your systems. Take them with you.
The intelligence your team builds stays yours.
Autonomous where it should be. Human where it matters.
Decide what agents can answer, what they can do, when they should stop, and who takes over.
Test before launch. Define approved actions. Control access. Review conversations and actions after the fact.
Explore Trust & Security- Human handoffs with full context
- Role-based access
- Approved actions only
- Pre-launch testing
- Conversation and action history
Bring us the workflow your team cannot keep up with.
Start with one painful engagement motion. Get it working. Then build from there.
or email us at sales@gravityrail.com