Automation for industries that answer to auditors

Concierge service for every patient, member, and client.

Answer every call, text, email, and fax, and follow up for as long as it takes. Your people stay in the loop.

Book a DemoStart nowBuilt for HIPAABAA available
Built for your team to operate

Build it. Run it. Make it better.

Gravity Rail gives your team one place to create and operate patient and member engagement, without turning every new workflow into an engineering project or another point solution.

01BuildIn plain language
→
02TestWith humans and automation
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03DeployVoice, SMS, email, and web
→
04InspectSee what happened and why
→
05ImproveTurn real conversations into better workflows
What You Can Do

One platform for every outreach and inbound workflow.

Proactive Outbound

Reach your population when you need to.

Run coordinated outreach across voice, SMS, email, and web for enrollment, scheduling, care gaps, follow-up, re-engagement, and more.

Every response moves the workflow forward. Exceptions reach your team instead of creating another queue.

Drive people to action →
Outreach · Appointment activationActive
Population4,120 members
1SMS · Day 1Sent
2Voice · Day 3Sent
3Email · Day 5Scheduled
Multi-touch sequence runs automatically · no manual follow-up
Instant Inbound

One front door for incoming work.

Send calls, faxes, emails, messages, and web requests through Gravity Rail. Run the matching workflow, resolve what it can, and hand off the rest with context.

Handle incoming work →
Inbound · Member request
PI need to reschedule my appointment for next week.
GHappy to help. I can move that now. Does Tuesday at 10am work?
Appointment updatedResolved
Clinical question detectedRouted to nurse
Continuous Improvement

Learn from every conversation.

See where members get stuck, what they keep asking, where workflows break down, and what your team is doing manually.

Gravity Rail surfaces opportunities to improve the workflow. Your team decides what changes.

✦ Workspace Manager
What is getting in the way of post-discharge follow-up?
✦

I found three gaps worth reviewing:

  • Medication cost questionsNo approved answer is attached
  • Follow-up stops after the third attemptNo human task is created
  • Replies arrive outside the send windowReview the Journey timing
The numbers

Follow-up reaches the patients one call misses.

2.7×
more connections

68% respond to multi-channel follow-up vs ~25% from a single call

30%
more scheduling

Lift in first-appointment scheduling when referral outreach starts the same day

Measured across two customer pilot programs covering roughly 3,000 patients. See how it works →

Start with a solution

Build on a solution that fits your team.

Each one is a Bundle you can install in your workspace.

Explore all solutions
Your Engagement Infrastructure

You own the protocols.

Your workflows should become an asset, not another vendor dependency.

Clone them. Adapt them. Expand them across channels. White-label them. Connect them to your systems. Take them with you.

The intelligence your team builds stays yours.

Control Is Part of the Product

Autonomous where it should be. Human where it matters.

Decide what agents can answer, what they can do, when they should stop, and who takes over.

Test before launch. Define approved actions. Control access. Review conversations and actions after the fact.

The Agent does not diagnose or treat. Your clinicians set the escalation rules. A person takes over with the full thread.

Explore Trust & Security
Controls● Enforced
  • Human handoffs with full context
  • Role-based access
  • Approved actions only
  • Pre-launch testing
  • Conversation and action history

Bring us the workflow your team cannot keep up with.

Start with one painful workflow. Get it working. Then build from there.

Book a DemoExplore the Platform