Continuous member support.
Built from your playbooks.
Gravity Rail gives teams the infrastructure to run their own engagement protocols across SMS, voice, and digital channels, without adding operational overhead.
From activation to long-term support, the conversation stays connected and contextual.
Prior context loaded · eligibility confirmed · scheduling in progress
Give your member experience team superpowers.
Many touchpoints. One continuous thread.
Gravity Rail connects all engagement interactions into one thread: enrollment, reminders, questions, and escalations, all in context.
A member texts with a question about their program.
Gravity Rail answers instantly, or routes to the right team with full context attached.
No hold times. No voicemail. No starting over.
Program education is delivered automatically.
Appointments are scheduled and reminders sent.
Preferences and prior questions stay attached to the conversation.
Reminders, check-ins, education, and follow-ups run based on your playbooks.
Members respond at any time. The conversation continues in the same thread.
Nothing resets.
The member mentions they can’t afford their medication.
Gravity Rail detects the barrier and escalates to a coordinator with the full history attached.
Not a cold transfer.
Every message, appointment, reminder, and escalation is still connected.
The relationship didn’t restart — it continued.
A question arrives.
A member texts with a question about their program.
Gravity Rail answers instantly, or routes to the right team with full context attached.
No hold times. No voicemail. No starting over.
Enrollment and scheduling.
Program education is delivered automatically.
Appointments are scheduled and reminders sent.
Preferences and prior questions stay attached to the conversation.
Your protocols run automatically.
Reminders, check-ins, education, and follow-ups run based on your playbooks.
Members respond at any time. The conversation continues in the same thread.
Nothing resets.
A barrier appears.
The member mentions they can’t afford their medication.
Gravity Rail detects the barrier and escalates to a coordinator with the full history attached.
Not a cold transfer.
Months later.
Every message, appointment, reminder, and escalation is still connected.
The relationship didn’t restart — it continued.
When big studies come along, we normally have to hire, train, and then offboard staff. With Gravity Rail, we enrolled 30k patients with 4 touchpoints each in under two months and followed up with every patient after the study. Minimal staff changes.
“Patient issues show up in my inbox, and the things that actually need my attention get surfaced to me. I'm not digging. It finds me.”
“Adding one workflow at a time meant it never felt overwhelming to our team.”
Four pillars
Everything you need to streamline your protocols
Conduct
Chat with AI to convert your protocols into executable workflows. No pointing and clicking. Just reviewing and refining. Your SOP becomes a playbook in minutes.
Inspect
Create member personas and run automated tests against your workflows before anything goes live. Catch gaps on your terms. Compliance that actually reflects your protocols.
Navigate
String workflows into multi-channel journeys that track every follow-up and progression. Members stay on track toward their goals. The platform handles the sequencing.
Review
Your team stays in charge. Define when and how to hand off to a human. When a coordinator steps in, they have the full conversation history. No cold starts, no repeated questions. The AI runs the routine. Your team handles what matters.
Platform
Playbooks are composable
Start anywhere. Build what you need. Expand over time.
Entry Points
Workflow Steps
Channels
Rules
Escalations
Outcomes
Commonly implemented
What are people building with Gravity Rail?
Outreach & Education
- Enrollment onboarding
- Appointment reminders
- Appointment preparation (telehealth and in-office)
- Annual wellness outreach
- Benefit education
- Member re-engagement
Care Management
- Post-discharge follow-up
- Inbound IVR
- Medication adherence
- Barrier detection
- Care gap closure
Clinical Programs
- Clinical trial recruitment
- Pre/post-procedure support
- SDOH screening
- Prior auth follow-up
- Health risk assessments
Deployment
Live in days. Not quarters.
Your protocols become live member conversations faster than any enterprise deployment you've seen.
Map your protocols
Upload your care pathways, define your member populations, set escalation rules. We convert your clinical logic into live conversation flows. No engineering team required.
Start with one workflow
Go live with a single use case: post-discharge, CCM, or trials. Prove value to your team before you expand. No big-bang deployment. No enterprise transformation project.
Expand as you go
Add journeys, populations, and channels as you see results. The relationship infrastructure scales with you. The thread just gets longer.
Progressive deployment : start with one workflow, prove value, expand. Our customers don't buy a platform. They grow into one.
Works where your team already works
No rip-and-replace. Gravity Rail layers on top of your existing stack.
Not ready to talk yet? Start here.
Three ways to get a feel for Gravity Rail before booking a call.
2-minute product overview
See how a single member interaction flows from enrollment to escalation, end to end, in under two minutes.
Care Presence brief
One page explaining the category, the product, and the proof points. Good for sharing with your team.
Browse the docs
API reference, integration guides, and everything you need to connect Gravity Rail to your stack.
What will you automate today?
Start with one workflow. Your first deployment runs in days.
Book a 30-minute demo and see what Care Presence looks like for your population.
or email us at sales@gravityrail.com