Every member call and follow-up. Done.
Your engagement team is drowning in busy work below their pay grade. Set your protocols once, decide where AI stops and humans start, and watch the queue disappear.
Prior context loaded · eligibility confirmed · scheduling in progress
A safe place for humans and AI to work together.
AI handles the routine. When something needs a human touch, your coordinators step in — with full context, no cold start, and the whole conversation thread already in front of them.
Explore the Call CenterWarm transfer → Care Coordinator · full thread attached
One thread across the entire relationship.
Each conversation builds on the last — from first question to long-term care. Gravity Rail keeps the context intact.
Gravity Rail answers instantly or routes it to the right team — with the full context attached.
The conversation continues in the same thread.
Members respond whenever they want. Nothing resets.
Gravity Rail escalates to a coordinator with the entire history attached.
Not a cold transfer.
A member texts a question.
Gravity Rail answers instantly or routes it to the right team — with the full context attached.
Education, scheduling, and reminders happen automatically.
The conversation continues in the same thread.
Check-ins, follow-ups, and questions run from your playbooks.
Members respond whenever they want. Nothing resets.
A barrier appears.
Gravity Rail escalates to a coordinator with the entire history attached.
Not a cold transfer.
Months later, the thread is still intact.
The relationship never restarted. It continued.
Member engagement just became your favorite department.
Automated touchpoints that feel personal. Enrollment, education, scheduling, and follow-up — all connected in a single thread that never resets.
Explore EnrollmentWhen big studies come along, we normally have to hire, train, and then offboard staff. With Gravity Rail, we enrolled 30k patients with 4 touchpoints each in under two months and followed up with every patient after the study. Minimal staff changes.
“Patient issues show up in my inbox, and the things that actually need my attention get surfaced to me. I'm not digging. It finds me.”
“Adding one workflow at a time meant it never felt overwhelming to our team.”
Give your member experience team superpowers.
Your plans are great. Now let's make sure they're followed.
Protocols run automatically. Check-ins, medication reminders, and barrier detection fire at the right time — and your team only gets involved when something actually needs them.
Explore Ongoing CareDeployment
Ready for testing in minutes. Not quarters.
Your protocols become live member conversations faster than any enterprise deployment you've seen.
Layers on top of your existing stack — Athena, Epic, eClinicalWorks, and 20+ more. See all integrations →
Map your protocols
Upload your care pathways, define your member populations, set escalation rules. We convert your clinical logic into live conversation flows. No engineering team required.
Start with one workflow
Go live with a single use case: post-discharge, CCM, or trials. Prove value to your team before you expand. No big-bang deployment. No enterprise transformation project.
Expand as you go
Add journeys, populations, and channels as you see results. The relationship infrastructure scales with you. The thread just gets longer.
Progressive deployment : start with one workflow, prove value, expand. Our customers don't buy a platform. They grow into one.
What will you automate today?
Start with one workflow. Your first deployment runs in days.
Book a 30-minute demo and see what Care Presence looks like for your population.
or email us at sales@gravityrail.com