Workspace-wide email footer appended to every outbound message.
Workspace-wide defaults for outbound email. Per-inbox settings (from-address, signature, routing) live on each inbox — see Email Inboxes.
Go to Settings → Workspace → Email.
Email Footer
A rich-HTML footer appended to every outbound email sent from this workspace. Typically used for:
- Contact information ("Reply to this email or visit acme.com/contact")
- Compliance disclosures (HIPAA, unsubscribe instructions)
- Branding (logo links, social handles)
- Legal disclaimers
Template variables
Two template variables are available inside the footer:
| Variable | Renders |
|---|---|
{{workspace.name}} | The current workspace's name |
{{assistant.name}} | The name of the assistant sending the email |
Allowed HTML
The footer is sanitised on save. Only the following tags survive:
<p>,<br>,<a>(withhrefandtitle),<strong>,<em>,<ul>,<li>
Any other tag is silently stripped on save and its inner text preserved.
Allowed link protocols: http://, https://, mailto:. Other protocols (including javascript:) are removed from href attributes.
Inline event handlers (onclick, onerror, etc.) are stripped on save.
Length limit
2000 characters max. Saving a longer footer returns an error — shorten it before retrying. The system won't truncate automatically because that could leave a half-open tag.
Tips
- Keep it short. Most clients display long footers awkwardly on mobile. Aim for a few short lines plus a contact link.
- Test with a real email send. The editor preview is approximate; some clients render
<a>tags differently than the editor shows. - Use template variables instead of hard-coded names.
{{workspace.name}}keeps the footer correct if the workspace gets renamed; hard-coded text doesn't. - HIPAA disclosures belong here. A workspace-wide footer is the right place for "This email may contain PHI" boilerplate so every outbound message carries it consistently.
Related
- Email Inboxes — Per-inbox configuration: routing, signature, reply-to.
- Template Variables — Variables available in the footer.
Related Resources
General
Workspace name, slug, default language, timezone, signup code, and default assistant.
Business Hours
Define when your workspace is open. Drives escalation routing, phone work modes, and the is_business_hours variable.
Phone
Workspace-wide voice defaults — default phone number, audio recording, and voicemail detection on AI-initiated outbound calls.
All Guides
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