Support

How can we help?

Ask a question, report a problem, or get help with your workspace. Choose the way that works for your team.

Email support

Tell us what you need help with. Include your workspace name and what you were trying to do.

Slack or Microsoft Teams

Bring the Gravity Rail support team into the place you already work. Email us to arrange a Slack Connect channel or a Teams external chat. If your organization requires guest access, we can coordinate with your administrator.

Arrange Slack or Teams support

In-product support

Open your workspace, select Support in the sidebar, and choose New Request. You can follow its status and reply to our team in the same place.

Open Gravity Rail

Ask the Manager

Open Manager in your workspace and ask your question in plain language. The Manager is your workspace's AI helper. Ask about a feature or get help finding the right setting.

Go to your workspace

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