Send calls, emails, faxes, messages, and web requests to Gravity Rail. It identifies the right workflow, handles what it can, and gets the rest to the right person with context attached.
Begin with one repeatable type of inbound work. Once it is working, add the next workflow without changing the front door.
Start with one repeatable request type, then expand as the workflow proves itself.
No hold time for calls the configured workflows can handle. Answer routine questions, schedule, collect refill requests, or bring in a person when needed.
Scheduling · office questions · refill intake · lunch-hour and after-hours coverage
Read incoming faxes, extract the important information, start the right workflow, and surface incomplete or unusual submissions.
Referral intake · orders · forms · supporting documents
Understand emails, messages, web requests, and other inbound work before deciding whether to resolve, route, or escalate.
Shared inboxes · patient emails · web intake · administrative requests
Calls are answered immediately, so a routine request never waits in a queue for the next free person.
A configured workflow finishes the request outright; anything else reaches the right person with the conversation and details attached.
We publish verified resolution and handling-time numbers as our pilot case studies complete.
Start with one call reason, fax flow, inbox, or request type. Then expand from there.