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Privacy Policy

Privacy Policy

This Privacy Policy explains how Gravity Rail Inc. ("Gravity Rail," "we," "us," or "our") collects, uses, and protects your personal information when you use our services.

1. Scope and Updates

This Privacy Policy applies to all personal information we collect through our website, applications, and services (collectively, the "Services").

Changes to This Policy: We may update this Privacy Policy from time to time. If we make material changes, we'll notify you by email or through our Services before the changes take effect. Continued use of our Services after changes means you accept the updated policy.

Important Note: This policy covers information we collect directly. It does not apply to data we process on behalf of our business customers, which is governed by our customer agreements.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, and other details when you create an account
• Payment Information: Billing details (payment processing is handled by third-party processors - we don't store credit card numbers)
• Communications: Information you share when contacting us for support or feedback
• User Content: Information you submit through our Services

Information We Collect Automatically

• Usage Data: How you interact with our Services, pages visited, features used
• Device Information: IP address, browser type, device identifiers
• Location Data: General location based on IP address (we don't collect precise location unless you give permission)
• Cookies: Small files that help our Services work properly and remember your preferences

Information from Other Sources

• Third-Party Services: If you connect other services to your account
• Referrals: Information from users who refer you to our Services

3. How We Use Your Information

We use your information to:

Provide Our Services

• Create and manage your account
• Process payments and transactions
• Provide customer support
• Send important updates about your account

Improve Our Services

• Analyze how our Services are used
• Fix bugs and improve performance
• Develop new features
• Ensure security and prevent fraud

Communicate With You

• Send service-related notifications
• Share product updates (you can opt out)
• Respond to your questions

4. How We Share Your Information

We do not sell, rent, lease, or share your personal information with any third-party affiliates, marketers, or data brokers. We only share your information in these situations:

• Service Providers: We work with trusted companies that help us operate our Services (hosting, payment processing, customer support). They can only use your information to help us.
• Business Partners: When necessary to provide services you've requested.
• Legal Requirements: If required by law, court order, or to protect our rights and safety.
• With Your Permission: Any other sharing will only happen with your explicit consent.

5. Your Privacy Rights

You have the right to:

• Access your personal information
• Update or correct inaccurate information
• Delete your account and personal information
• Export your data in a portable format
• Opt out of marketing communications
• Restrict certain processing activities

To exercise these rights, contact us at privacy@gravityrail.com.

Marketing Communications: You can unsubscribe from promotional emails using the unsubscribe link. You'll still receive important service-related messages.

Cookies: You can control cookies through your browser settings, though some Services may not work properly without them.

6. Data Security and Retention

We implement reasonable security measures to protect your information, including encryption and secure servers. However, no system is 100% secure.

We keep your information only as long as necessary to provide our Services, comply with legal obligations, and resolve disputes. When you delete your account, we'll delete your personal information within 30 days, except where we're required to keep it for legal reasons.

7. International Data Transfers

Your information may be processed in the United States or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international transfers.

8. Children's Privacy

Our Services are not intended for children under 13. We don't knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. Third-Party Links

Our Services may link to other websites or services we don't control. This Privacy Policy doesn't apply to those third-party sites, so please review their privacy policies.

10. Contact Us

Questions about this Privacy Policy or your personal information? Contact us at:

Email: privacy@gravityrail.com
Address: Gravity Rail Inc., 114 High St. Grass Valley, CA 95945

We'll respond to privacy inquiries within 30 days.

Last updated: June 21, 2025