AI joins the team. It doesn’t replace it.
Collaborate with AI as it executes your protocols across every channel, and take control when judgment matters.
AI executes the program. Your team guides it.
AI handles scale.
Gravity Rail runs your protocols across every member, every channel, every day, with no manual effort. It handles thousands of conversations simultaneously, adjusting cadence, following up automatically, and escalating when criteria are met.
Humans handle judgment.
When a member reports something unexpected, when a situation falls outside protocol, or when a coordinator needs to step in, your team is there. Gravity Rail surfaces the context. Your team makes the call.
Two ways teams collaborate with AI
Your team stays in control, whether responding to escalations or exploring program performance.
Operational collaboration
Your team stays in the loop through a shared dashboard. Escalations surface automatically. Coordinators step in with full context: the conversation history, the protocol, and the member's care journey, right in front of them.
EXAMPLE QUESTIONS
Exploration and improvement
Use conversational queries to explore how your programs are performing. Ask questions about funnel drop-off, response rates, and escalation patterns, and get answers in real time.
EXAMPLE QUESTIONS
Across every channel your members use.
One workflow. One logic engine. Every interaction stays in the same thread.
Phone
Voice conversations, natural language, real-time escalation
Automated outreach, follow-up sequences, protocol reminders
Messaging
Two-way SMS, asynchronous check-ins, consent-first outreach
Integrations
EHR updates, scheduling systems, care coordination platforms
Built for real operations.
The infrastructure your team needs to run AI-powered programs at scale.
Contextual handoffs
When AI escalates to a human, it brings the full conversation, care context, and protocol, not just a summary. Your team picks up exactly where the AI left off.
Operational visibility
Real-time dashboards show which conversations are active, which need attention, and where your workflows are performing, or not.
Human-first control
Your team can pause, redirect, or take over any conversation at any time. The AI follows your team's lead, not the other way around.
Continuous improvement
Every conversation generates data. Improve your protocols based on what you see, without waiting for quarterly reviews.
AI runs the workflow. Your team guides the system.
Don’t outsource the innovation. Transform your team.