Your care presence. Built from your playbooks.
Gravity Rail is the platform that lets you automate care journeys in a natural way that meets patients where they are — using your SOPs, your protocols, through conversations that feel human.
Across SMS, voice, and web. At the scale your team can't reach manually.
The gap between touchpoints is where the relationship actually lives.
A patient asked about a program, shared information, and came back three weeks later to enroll. Another had a question at 11pm that would have gone unanswered until Monday. These moments have always existed — you just couldn't do anything with them.
Gravity Rail gives you the infrastructure to finally build protocols around this space. The conversation between touchpoints is no longer dead air — it's where engagement happens.
Here's what you get.
Five core capabilities that power every care journey built on Gravity Rail.
Channels
Meet patients wherever they are.SMS, voice, web chat, and email — all managed from a single platform. Every inbound message gets a response in under 5 seconds. No voicemail, no void, no dropped thread.
Memory & Context
Nothing starts from zero.Conversation history, clinical signals, and patient preferences persist across every interaction. When a patient mentioned a barrier three weeks ago, Gravity Rail still knows. Context compounds — the relationship deepens over time.
SOPs & Workflows
Your playbook, running automatically.Define your care protocols and Gravity Rail executes them at scale — check-ins, reminders, scheduling, follow-ups. You write the logic once; it runs across every patient, every time, without manual effort.
Integrations
Data flows in. Signals flow out.Native connectors to eClinicalWorks, Athena, and major care management platforms. Patient data syncs in; engagement signals, barriers, and escalations route back to your team in the tools they already use.
Escalation & Handoff
No cold transfers.When a human needs to step in, they receive a full context packet — conversation history, detected signals, patient preferences, care plan notes. Configurable rules determine who gets what and when.
Booking built into the conversation.
Gravity Rail handles appointment scheduling directly within the care conversation — no redirect, no portal login, no phone tag. Patients confirm, reschedule, or cancel in the same thread where they receive their care check-ins.
Availability is managed against your real-time calendar. Confirmation and reminders go out automatically. No-show rates drop. Your front desk handles exceptions, not routine bookings.
Ready to see Care Presence for your organization?
Every care journey is different. Let's map yours.