Know your workflows work. Before they go live.
Describe your scenarios and expected outcomes. Certify your agents are performing the way they should, with simulated and human conversations.
Launch workflows with confidence, not guesswork.
Define a scenario
Describe the interaction in plain language: what the member says, how the workflow should respond. No code or test frameworks.
Example: 'Member asks about a missed appointment. Agent should apologize, offer to reschedule, and confirm availability.'
Run the qualification
Gravity Rail runs the scenario with a simulated member, recording the full conversation and evaluating the outcome against your criteria.
Simulated members are fully configurable: name, channel, history. Every run produces a complete transcript.
Review the grade
Logic rules evaluate automatically. Judgment-based criteria use AI review and can be flagged for human verification. Full audit trail included.
Reviewers can approve, override, or reject individual criteria. Every decision is logged.
Two ways to certify your workflows
Certify brings software-grade testing discipline to member engagement workflows.
Automated scenario testing
Write a scenario once. Gravity Rail runs it with a simulated member persona, evaluates the conversation against your criteria, and returns a score. Runs automatically. Scales to every workflow you build.
Test it yourself
Step into the member’s shoes. Chat directly with your workflow to feel how it responds, catch unexpected gaps, and verify the experience before it reaches real patients.
What makes Certify different.
Confidence before launch, not guesswork after.
Scenarios in Plain Language
No DSL or test frameworks. Describe the interaction the way you'd explain it to a colleague. Gravity Rail handles the execution.
Graded by AI, Reviewed by Humans
Logic rules evaluate automatically. Judgment-based criteria use AI review and can be flagged for human verification when needed.
Full Conversation Transcript
Every test run captures the complete exchange. See exactly what the workflow said and why it responded the way it did.
Gate Deployment with Confidence
Workflows must pass certification before they go live. Testing becomes a required checkpoint between Build and Run, not an afterthought.
Certify your first workflow in minutes.
Bring your protocol. We’ll have your first scenario test running the same day.