AI Care Guides That Increase Member Engagement
Automate your workflows and meet members where they are with 24/7 phone, SMS, and email support.
Consistently Higher Engagement
Conversations are tailored to your protocols and personalized to each member's profile. This sustains member engagement over longer periods of time.
Meet Members Where They Are
24/7 phone, SMS and email inbound support is there when you need it. Proactive check-ins establish healthy habits and long-lasting relationships with your care team.
Personalized Care
Care Guides combine patient profiles with your protocols so that every conversation is aligned with the patient's progress and goals.
Smart Escalations
When conversations require medical discernment, they're automatically routed to the right coordinator. Your team stays in control, without being buried in busywork.
Sample Interaction
Hi John! This is a reminder about your appointment tomorrow at 2 PM with Dr. Smith. Reply YES to confirm or ask any questions.
What should I bring?
Please bring your insurance card, photo ID, and a list of current medications. Arrive 15 minutes early for check-in.
Smart Appointment Reminders
Transform your appointment management with AI that handles any patient reply in any language and provides intelligent responses.
Core Features:
- Appointment confirmations
- Standard "Reply Yes to confirm" messaging
- Handles any reply in any language
Added Intelligence:
- Upload any FAQ for your appointment
- Answer questions in real time
Clinical Escalations:
- Escalate questions missing from FAQ
- Update FAQ to eliminate future escalations
Sample Interaction
Hi Maria! Just checking in - did you take your blood pressure medication this Tuesday and Thursday?
I forgot Thursday, feeling dizzy today
Proactive Check-ins
Reach patients through email, phone, and SMS with 24/7 availability. Perfect for medication adherence and wellness monitoring.
Core Features:
- Email, phone, SMS
- 24/7 with no hold times
- No smartphone required
Added Intelligence:
- Your protocol, your schedule, your patients
- Proactive medication adherence checks
Clinical Escalations:
- Escalate patient questions to providers by your logic
- Like an email inbox filter